Technical Support
SUPPORT RESOURCES
Logging into your course (Blackboard)
Your Blackboard Username is your WCCCD a-number (issued upon enrollment) and the password is the same as your WCCCD Email password (6-digit-DOB). If you cannot access your Blackboard or cannot reset your password, call Distance Learning at 313-496-2684 for assistance.
Distance Learning (Blackboard) Resources
WCCCD uses the Blackboard learning management system (LMS). For Blackboard Learn, Anthology supports Google Chrome, Mozilla Firefox, Apple Safari, and Microsoft Edge desktop and mobile browsers. All these browsers apply updates automatically for most users.
Blackboard Browser Requirements:
- Canvas recommends the use of the latest version of any web browser. It’s important to update your web browser regularly.
- Pop-ups must be enabled. Disable your pop-up blockers.
- Javascript must be enabled
- Cookies must be enabled
- Install the most commonly used internet plugins and keep them updated
Blackboard Student Guide:
For information about navigating your online course and using Blackboard’s tools, see the Blackboard Student Guide
Blackboard Guides FAQs:
- How Do I Compose a Message?
- How Do I Find My Unread Messages?
- How Do I Set My Notification Preferences?
- How Do I Submit an Online Assignment?
- How Do I Upload a File to My Assignment Submission?
- How Do I Reply to a Discussion Topic?
- How Do I Take a Quiz or Exam?
Distance Learning Technical Support
Distance Learning Support:
Call Distance Learning at 313-496-2684
Email Distance Learning at distancelearning@wcccd.edu
WCCCD Distance Learning Regular Support Hours:
Monday - Friday, 8:30 a.m. – 5:00 p.m.
