IT Help Desk
Comprising skilled technology professionals, the IT Help Desk Team possesses a diverse range of technical expertise to effectively handle the daily support requests. Their services span from software to hardware, covering tasks such as application installations, desktop support, and email and account activations.
This dedicated team provides support to the District Office, the five campuses, and the Mary Ellen Stempfle University Center. Technical specialists are strategically stationed at each district location to ensure prompt and efficient support services for end-users.
Technical Support Services *(Employees Only)
Students click here to reach student resources and support.
For technical support, there are two available options:
Submit a Trouble Ticket:
- Click Here to open a trouble ticket.
- If you Do Not have access to a working computer, call 313-496-2666 to reach the IT Help Desk.
Trouble Ticket Priorities
Three factors serve as guidelines to determine the priority of a given problem:
- Magnitude: The problem affects all or a significant percentage of users, and there is no available workaround solution.
- Importance: The problem interferes with classroom instruction, is a mission-critical business function, or could result in the potential loss of mission-critical information.
- Time criticality: The activity or event is already in progress and cannot be recovered or rescheduled. Immediate action could eliminate or mitigate the problem, and the condition or problem will persist until resolved.
