Staff FAQs
Frequently Asked IT Questions
To download Office 365, simply click on the link below and follow the prompts. You must have your WCCCD school email address to download.
https://products.office.com/en-us/student/office-in-education
To request toner for your printer send an email to printersupport@wcccd.edu.
Note: Please include the Image One Equipment ID number located on the printer. If you have a repair issue, please submit a Help Desk ticket.
In the address bar type: email.wcccd.edu; hit enter. Insert your username and password to login to Outlook Web App.
No. Technology resources will be available at your new location, as necessary. Open a Help Desk ticket for assistance with file transfers.
Depending on mitigating factors, support services may range from immediate to multiple days.
Note: Trouble Ticket Priorities - Three mitigating factors are used as a guide to rate the priority of any given problem:
- Magnitude: Problem impacts all or a significant percentage of users and there is no work-around solution.
- Importance: Problem interferes with classroom instruction, is a mission critical business function, or involves potential loss of mission critical information.
- Time criticality: Activity or event is already in progress and cannot be recovered or rescheduled.
Change your password every 90 days to maintain the safety and security of WCCCD email accounts.
Your user ID is comprised of your first initial followed by the first six letters of your last name and a numerical designation.
For example:
First Name - Sample
Last Name – Faculty
Email address: SFacult1@wcccd.edu
Please contact the Division of Human Resources at (313) 496-2765 for assistance.
No. Due to District policies and procedures, your e-mail address is assigned based on legal credentials presented upon admission/hiring.
In Outlook Web App, click on “Options” in the upper right corner, click the change password link; follow the prompts.
Note: Temporary passwords expire in 24 hours.
Your division/department head must request for a swipe access card. Once the request is approved, the employee is notified when the card is ready for pickup.
For voicemail PIN resets, please submit a Help Desk ticket.
